Terms and Conditions

Delivery Policy
By placing an order you are offering to purchase a product/or products on and subject to these Terms of Use. All orders are limited to the UK and subject to availability and confirmation of the order price.
 
In order to contract with Hoi Polloi you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Hoi Polloi retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel because of the error and you have already paid for the goods, you will receive a full refund.

All prices are inclusive of VAT. In addition, delivery costs will be charged. Such charges are clearly displayed in the shopping cart.
 
We use the Royal Mail’s Recorded Signed For™ Service to deliver most of our orders. This service states that items are delivered the  next day after dispatch for most first class items and delivered within 3 working days of dispatch for second class items. The cost of this service is directly related to the weight of goods mailed.  For larger items we use a courier service. The same conditions as those of Royal Mail exist. Actual delivery costs to us are higher than the costs we charge to customers. Packaging is free

We aim to dispatch most of our products, using Royal Mail and our couriers within 1-2 business days when products are held in stock, in our physical shop. However, dispatch times may vary according to availability and are subject to any delays resulting from postal delays or acts of god, for which we will not be responsible. If the items are not in stock because they have recently been sold in store, or the website has not recently been updated we will advise you of this and ask you whether you wish to wait or receive an immediate refund.

For in stock items stored in our warehouse please allow approximately 14 days for delivery or collection. For in stock items stored in suppliers' warehouses please allow approximately 4 weeks for delivery. Such delivery times are specifically identified in red on the pages of individual items on the website.

Whilst we will make every effort to deliver within the time stated above, we will not be liable for any loss caused to you by late delivery. If you do not receive your goods within a reasonable time after dispatch, please notify us as soon as possible, either by telephone or email. We will follow up with Royal Mail and our couriers and endeavour to get your goods to you as soon as possible. 

We do not deliver to PO Box numbers. Neither do we routinely deliver to overseas addresses, because currently delivery costs are prohibitive, often double the sales price. Delivery costs to Northern Island and parts of Scotland are significantly higher than England, Wales and most of Scotland and therefore we are unable to deliver at the quoted price. However, if you live in these areas, or you are from outside the UK please email us for a delivery quotation and we will supply you with an accurate one.

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Returns Policy
If you receive your item and it is faulty, please telephone us to let us know the extent of the damage. We might ask for a photograph to show the fault. The item will need to be returned to us in its original packaging with the invoice enclosed within 7 days. For faulty items we offer a refund of your order total and a refund of your return postage. Please speak to us before you return your parcel and we will let you know the best way to post it back to us and for some large items we can arrange for it to be collected from you.

All the items dispatched are checked thoroughly for quality control before they are posted. Please note, all items are photographed prior to packaging to help us with any faulty claims after the item has been received.

If you receive your item and it is not what you ordered please contact as soon as you receive us for details on how to return it.
 A full refund of your order total will be given once the items are received back to us in their original packaging and in perfect order. However, if the item is as described and photographed and you have just changed your mind we will not be able to offer a refund of your return postage.

Your transaction security

hoipolloigifts.co.uk is secure

We realise how important it is to securely store any information that you provide. hoipolloigifts.co.uk maintains the highest levels of security. Our site uses high-level SSL encryption technology, provided by our payment gateway Sage Pay, PayPal and Kingston Pounds.You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.sagepay.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window. We also provide a Business PayPal payment option, which is also secure.
 

Privacy Policy
Hoi Polloi asks you, its customer to supply various pieces of personal information when creating an account, placing an order and while contacting us. We use this information only for the purpose of filling out orders and communicating with you regarding orders. In addition, we may from time to time send you details of offers and promotions we feel may be of interest to you.

We treat your information as private and confidential and we will not disclose this information to other individuals or companies.

We will not distribute your information to be used in mailing lists, surveys, or for any other purpose outside Hoi Polloi.

We are committed to safeguarding the privacy of our customers' personal information.

Hoi Polloi is a trading name. Our trading address is 6 The Parade, Claygate, Surrey KT10 0NU

 



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